Privacy Policy

Our Commitment to You

Transparency in how we handle your data

Look, we get it - nobody actually enjoys reading privacy policies. But we're gonna keep this real with you. At Ignis Flare Bastion, you're trusting us with more than just your fitness journey. You're giving us personal info, health details, payment data... the works.

This policy breaks down exactly what we collect, why we need it, and what we do with it. No corporate jargon, no hidden agendas - just the facts about how we protect your privacy while running a kickass gym.

If you've got questions after reading this, don't hesitate to hit us up at info@ignisflarebastion.info or call us at (604) 788-4526.

Personal Info You Give Us

When you sign up or interact with us, we collect stuff like:

Your name, email, phone number, and address
Date of birth (gotta make sure you're old enough to train with us)
Emergency contact details - super important for obvious reasons
Payment and billing info when you purchase memberships or services
Username and password for your member portal access

Health & Fitness Data

Since we're dealing with intense training, we need to know:

Medical history and any injuries or conditions we should know about
Current fitness level and goals - helps us tailor your program
Progress tracking data (weight, measurements, performance metrics)
Nutritional info if you're working with our nutrition coaches
Workout attendance and class participation records

Technical Data

Our website and systems automatically collect:

IP address and browser info
How you navigate our site and what pages you visit
Device type and operating system
Cookies and similar tracking tech (more on this below)

We're not selling your data to sketchy third parties or spamming you with nonsense. Here's what we actually use your info for:

Service Delivery

Processing your membership, scheduling classes, providing personal training sessions, and basically delivering what you paid for.

Safety First

Your health info helps our trainers keep you safe and design programs that won't mess you up. If there's an emergency, we've got your contacts ready.

Communication

Sending you class schedules, membership updates, billing notices, and occasionally letting you know about new programs or special offers (you can opt out anytime).

Making Things Better

Analyzing how our programs perform, figuring out what members love (or don't), and improving our services.

Legal Stuff

Meeting our legal obligations, protecting our rights, and handling any disputes or claims.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little data files help our website work better and remember your preferences.

Type	Purpose	Duration
Essential Cookies	Make the website actually work - login functionality, security, etc.	Session
Performance Cookies	Help us see which pages are popular and how people use the site	Up to 2 years
Functionality Cookies	Remember your preferences and settings	Up to 1 year
Marketing Cookies	Track ad performance and personalize marketing (with your consent)	Up to 1 year

Your Choice: Most browsers let you control cookies through their settings. Keep in mind that blocking certain cookies might make parts of our site not work properly.

We're pretty protective of your info, but there are some situations where we need to share it:

Third-Party Service Providers

These are companies that help us run the business:

Payment Processors: To handle credit card transactions and billing (they're PCI compliant, don't worry)
Email Services: For sending you newsletters and updates
Cloud Storage: Where we securely store member data
Analytics Tools: Like Google Analytics, to understand website traffic
Scheduling Software: To manage class bookings and appointments

Legal Requirements

If the law requires it, we'll share info with government agencies, law enforcement, or in legal proceedings. We're based in Canada, so we follow Canadian privacy laws (PIPEDA and all that).

Business Transfers

If we ever sell the gym or merge with another business (not planning on it, but you never know), your info would transfer to the new owners.

With Your Permission

Sometimes we might ask if we can share your success story or photos on social media. We'll always get your explicit okay first.

We take security seriously around here. Here's what we do to keep your info locked down:

Encryption

SSL encryption for data transmission, encrypted storage for sensitive info

Access Controls

Only authorized staff can access member data, and only what they need

Secure Servers

Firewalls, regular security updates, and monitored systems

Regular Audits

We regularly review our security practices and update them

Real Talk: No system is 100% hack-proof. We do our absolute best to protect your data, but if there's ever a breach, we'll let you know ASAP and tell you what happened.

It's your data, and you've got rights. Here's what you can do:

Access Your Data

Request a copy of what personal info we have on you. We'll get it to you within 30 days.

Correct Your Data

If something's wrong or outdated, let us know and we'll fix it. You can update most stuff through your member portal too.

Delete Your Data

Want us to erase your info? We can do that, unless we're legally required to keep it (like tax records).

Opt Out of Marketing

Don't want promotional emails? Click unsubscribe or let us know. We'll still send you important stuff about your membership though.

Data Portability

Request your data in a format you can take elsewhere if you want.

To exercise any of these rights:

Email us at info@ignisflarebastion.info

Call us at (604) 788-4526

Visit us at 1845 Powell Street, Vancouver, BC V5L 1H9

We don't keep your data forever. Here's the breakdown:

Active Members: We keep your data for as long as you're training with us, plus what we need for providing services
After Membership Ends: We'll keep basic info for 7 years (Canadian tax law requirement), then it gets deleted
Marketing Lists: If you've opted in, we'll keep you on the list until you unsubscribe
Health Records: Kept for 7 years after your last visit (industry standard for liability protection)
Financial Records: 7 years minimum (again, tax laws)

Once data's no longer needed, we securely delete or anonymize it so it can't be traced back to you.

Our programs are designed for adults 16 and up. If you're under 18, we need parental consent before you can sign up.

For members under 18, parents or legal guardians have the right to:

Review their child's information
Request deletion of their child's data
Refuse further collection of their child's info

We don't knowingly collect data from anyone under 16 without proper parental consent. If we find out we have, we'll delete it immediately.

We might update this policy from time to time as our business grows or laws change. When we do:

We'll update the "Last Updated" date at the top
If it's a major change, we'll email all active members
The new policy takes effect as soon as it's posted

We recommend checking this page occasionally to stay in the loop. Your continued use of our services after changes means